the name of the other party. the transaction number. This should be on any correspondence associated with the transaction. It will also appear on the “My eBay” page. the date of the transaction. the date you were charged (if you paid for an item).
The other party should promptly agree to issue a refund, pay for the item, or replace the item. If the other party does not respond in a day or two, you should open a dispute with eBay.
You may be required to sign in using your eBay login and password. [1] X Research source
If you purchased an item, then you must choose between “I haven’t received it yet” and “I received an item that does not match the seller’s description. “[2] X Research source Alternatively, if you sold an item, you must choose between “I haven’t received my payment yet” and “I need to cancel a transaction. “[3] X Research source If the options available do not properly characterize your problem, then you can select “My problem is not listed here. "
The dispute process should take a few days before you hear back from eBay. After the dispute process is complete, you may receive a refund and the dispute will be added to the record of the other party. In limited instances, eBay may ban a member due to the sheer number of open disputes. If you sold a good to a party who never paid, you may be offered the opportunity to make a Second Chance Offer to other bidders or relist the item for free.
For example, you can state, “Sent broken product” or “Never sent. ” Refrain from commenting, “Terrible seller!” or “Beware: Don’t do business!”
